Privacy policy
How we handle your data on vidipos.com: as little as possible. No trackers, no analytics, no advertising. This translation is provided for convenience; the German version is legally binding.
1. Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) is:
VidiScope GmbHRömerstr. 27
89250 Senden
Germany
Managing director: Valentin Schierhuber
Email: office@vidipos.com
Phone: +49 731 25089010
2. Data protection officer
We have not appointed a data protection officer because the statutory requirements for doing so are not met. Please send data protection enquiries to the email address above.
3. Scope
This policy applies to the website vidipos.com. The website is purely informational: there are no customer accounts, no forms and no online ordering. Use of the till app and the back office is covered by the VidiReserve privacy policy.
4. Hosting
The website is hosted on a server of Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, in the Falkenstein data centre (Germany). A data processing agreement under Art. 28 GDPR is in place with Hetzner.
5. Visiting the website and server logs
So that the pages reach you, the web server processes, as technically necessary, your IP address, date and time, the address requested, the browser type and the amount of data transferred.
We do not store access logs for vidipos.com. If a technical error occurs, the web server writes an entry to an error log, which may contain the IP address; these logs are rotated daily and deleted after 15 days at the latest.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in a secure and functional website).
6. Cookies
We set exactly one cookie, and only if you choose the language using the switcher:
- lang – stores your language choice (German or English) so that the website starts in that language on your next visit. Storage period: 12 months.
The cookie is strictly necessary for the function you requested (§ 25 para. 2 no. 2 TDDDG) and is set without consent. We do not use analytics, advertising or tracking cookies. You can delete cookies in your browser at any time.
7. Contact by email or phone
When you write to us or call us, we process your details (such as name, email address, phone number, business and your message) in order to answer your enquiry.
Legal basis: Art. 6(1)(b) GDPR (enquiries relating to a contract) or Art. 6(1)(f) GDPR (legitimate interest in answering other enquiries).
Storage period: until the enquiry has been dealt with conclusively, for 3 years at most; statutory retention periods for business correspondence remain unaffected.
8. Support via WhatsApp
On request, you can also reach our support via WhatsApp Business. We only use this channel if you contact us through it yourself; email and phone are always available as equal alternatives.
WhatsApp is provided by WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland, a company of the Meta group. When you use it, WhatsApp processes among other things your phone number, profile name, timestamps and device data as well as the content you send us; messages are end-to-end encrypted. A transfer to Meta Platforms, Inc. in the USA cannot be ruled out; Meta is certified under the EU-US Data Privacy Framework (Art. 45 GDPR). The WhatsApp privacy policy also applies.
Please do not send PINs, login details, tax numbers or other tax data via WhatsApp.
Legal basis: Art. 6(1)(b) GDPR (support for your contract) or Art. 6(1)(f) GDPR (legitimate interest in answering your enquiry through the channel you chose).
Storage period: we delete the chat history once your enquiry has been dealt with conclusively, after 3 years at the latest; statutory retention periods remain unaffected.
9. No external services
The website does not load content from other servers: no fonts, no scripts, no maps, no videos, no social media buttons. The website itself does not transfer data to third countries; for support via WhatsApp, the section above applies. Links to other websites (such as VidiReserve) are plain links; only once you follow them does the privacy policy of the respective site apply.
10. Your rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on Art. 6(1)(f) GDPR (Art. 21). You can withdraw any consent you have given at any time with effect for the future (Art. 7(3)). To do so, write to office@vidipos.com.
11. Right to lodge a complaint
You can lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is the Bayerisches Landesamt für Datenschutzaufsicht (Bavarian State Office for Data Protection Supervision), Promenade 18, 91522 Ansbach.
12. Data security
The connection to the website is encrypted using TLS (HTTPS). We use technical and organisational measures to protect data against loss, manipulation and unauthorised access.
13. Changes
If the website or the legal situation changes, we will adapt this policy. The version published here at any given time applies.
As of: October 2026